Services

Computer Support for Workstations and Laptops

We provide computer support and implementation of new workstations and software to ensure your workstations are providing your employees with the best tools to do their jobs.  Our computer support is very aggressive to maintain current anti-virus definitions and any published patches/updates from Microsoft for the operating system and Office products on all your workstations and laptops.

Network Support for Your Network Infrastructure & Communications Devices

 We provide network support to all the peripherals that are associated with a network, i.e.: switches, routers, printers, wireless devices and telecommuting equipment support for remote office employees.  As part of the network support we perform Security audits and evaluate and implement "Best Practices" security processes.  We become familiar with your access needs and build a sound security policy around those needs.  Our 24/7/365 high availability network support resolves break-fix issues and ensures your network is operational in the case of an emergency.

Server Support for All Your Servers & High-Availability Internet Devices

ECOS provides you with server support, upgrades and implementation of needed applications to realize the efficiencies of new technologies.  Server support includes very aggressive maintenance of all your servers with current anti-virus definitions and any published patches/updates from Microsoft for the operating system.  We provide MCSE technicians for all server support issues so you know your servers are in good, certified, hands.

Computer Consulting for Your Entire Computer Needs

We design and implement Local Area Networks (LAN) and Wide Area Networks (WAN) with device independence.  We work with Pc’s, laptops, PDA’s, and wireless technologies.  We offer seamless implementation that current technology provides and are constantly looking to the next generation of devices and functionality.  Our platform of software is based upon the Microsoft technology family of products.  By proposing and implementing Microsoft architecture products we can ensure compatibility and support for integration of 3rd party devices and software.

Maintenance Agreements Provide You with an "IT Staff" & Partner

With our maintenance agreement we are committed to providing technical services and support as if we were employees of your company. Our maintenance agreement is a perfect fit for companies with Information Technology requirements that don't justify a fulltime employee but see the value that technology brings to a company.  Many financial benefits are realized through our maintenance agreements: reduced hourly rates, 24/7/365 support and computer consulting to verify you are spending your IT dollars the most efficiently. The maintenance agreement requires ECOS to take ownership of your servers and workstations to ensure all the equipment is upgraded and working properly and to verify and implement current anti-virus definitions and operating system patches/updates to prohibit viruses and data hackers. As part of our maintenance agreement we monitor your daily backups and notify you if a backup job is not successful.  We also restore files each month to verify the backup device is able to restore the files backed up.  We take on this roll of data redundancy and security so you can rest assured your data is always available.  At your option, we can secure a monthly tape backup in our off-site vault.  These tapes are cataloged and identified on the monthly report listed the services we provided. If you ever need a tape to restore we can get them the same day and restore your data.